I hear what you鈥檙e saying. I catch your drift. How do you express understanding? Most of us have a preferred communication and learning style 鈥 visual, auditory, kinesthetic. Some literature includes a fourth style, reading/writing. To deliver a message more effectively, we often use multiple modes of communication 鈥 for instance, illustrating an oral presentation with PowerPoint slides.
I鈥檓 very much a visual person. If someone asks me 鈥淗ow does this sound?,鈥 I鈥檓 likely to go over to their desk and look at their screen before rendering an opinion. I also have a strong preference for reading and writing (probably not surprising, since I am an editor), and I鈥檓 at my best when I can get a speaker鈥檚 slides in advance, print them out, and take notes directly on the slides.
AIChE鈥檚 Spring Meeting (April 10鈥14, Houston, TX; ) offers numerous learning opportunities 鈥 technical presentations, poster sessions, keynote addresses, luncheons and other networking events, exhibitor displays, and more. So that I will be able to make the most of those opportunities, I thought this would be a good time to think about honing my listening skills. Here are a few of the tips I came across that go beyond the obvious advice to make eye contact, keep an open mind, don鈥檛 interrupt, give the speaker regular feedback (nod, smile, 鈥渦h-huh鈥), repeat or paraphrase what you heard, etc.
The most effective form of listening combines active listening with empathy. Empathic listening involves recognizing all verbal and nonverbal cues; understanding the meaning of the messages and keeping track of the points of the conversation; and assuring others that listening has occurred and encouraging communication to continue. We can demonstrate empathic listening with phrases such as: Thank you for sharing how you feel about this situation; You seem excited (upset, happy, etc.) about this issue, and I would like to hear more about your perspective; Here are what I think are your key points; Here are some suggested next steps 鈥 what do you think?; That鈥檚 a great point.
My preference for the visual prompted me to read the transcript of the TED Talk 鈥10 Ways to Have a Better Conversation,鈥 by Celeste Headlee, host of Georgia Public Broadcasting鈥檚 On Second Thought. (Later I did listen to it and watch it.) Headlee says, 鈥淭here is no reason to learn how to show you鈥檙e paying attention if you are, in fact, paying attention.鈥 Instead, she offers suggestions on how to interview people. She outlines ten basic rules (you can find all of them in her talk at ) and points out that mastering just one of them will enable you to enjoy better conversations. Here are four that you could start with:
- Don鈥檛 pontificate. If you want to state your opinion without any opportunity for response, argument, pushback, or growth, write a blog.
- Ask open-ended questions that start with who, what, when, where, why, orhow.
- Don鈥檛 equate your experience with theirs. You don鈥檛 need to prove how amazing you are.
- Stay out of the weeds. Most people don鈥檛 care about details like dates, names, places; omit them.
This month鈥檚 Young Professionals Point of View column (p. 24) deals with a different kind of interviewing. Editor Emily Frangenberg鈥檚 advice in 鈥淲hat to Ask During an Interview 鈥 And What Questions to Avoid鈥 can help job-seekers have better conversations.
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